How can one employee handle twice the work load?

(DHL Slovenija)

JANUARY 2003, Slovenian branch of DHL, a global multinational logistics company

Since systematized and organized business processes are of key importance to the success of a logistics company, the ISO standard plays an important role in business transactions. DHL already is ISO 9001 certified; nevertheless, it wants this area to be information-based.

HAL SUGGESTS

The solution should approach the particularity of the ISO standard process organization in a way adapted to the actual mode of operation of the company DHL Slovenija.

VISION

We would like to develop an application that is standardized and modular, yet flexible enough for DHL Slovenija to be able to upgrade and adapt it easily.

A YEAR AND TWO MONTHS LATER …

… the volume of work that a person responsible invests in sorting out the documentation and processes needed for complying with the ISO standard are reduced by 90%.